Room and stay management

No. A staff record and a software account are separate. Active software accounts, including administrators, use subscribed seats. Recording an employee without software access does not itself create a billed account.

When creating the employee’s staff record, enter a valid email, select “Create software access” and choose the appropriate system role: reception, housekeeping, kitchen, technical work, management or administration. Activation uses an available seat; if all seats are used, increase your seat capacity first.

With your administrator account, review user accounts in security settings to see each account’s role and active or disabled status. An employee record describes their job; the system role determines which application modules they can access.

Sign in with the administrator account for the correct organization, then open Settings → Subscription. You can review the plan, access dates, available payment methods and subscription invoices when available.

In Subscription, review paid, used and available seats. For an active card subscription, enter the new total number of accounts in “Modify my subscription”, then choose “Preview before confirming”. Review the amount and terms, then confirm on the secure payment page. Additional seats become available after payment confirmation.

Choose the plan and number of accounts, review the summary and open secure payment using a method offered for your organization. For an existing invoice, open “View invoice” under subscription invoices and follow the available payment options. For manual payment, contact facturation@gestmakers.com; activation follows verification of received funds.

Open Settings → Subscription, then “Subscription invoices”. Each invoice shows its amount and status. “View invoice” and “Download PDF” links appear when available; “View older invoices” loads more history. Check for paid status to confirm payment.

Select yearly billing in subscription changes and calculate the summary. Unused monthly time is credited. Review the final amount on the payment page before confirming. Yearly billing starts after confirmed payment, on the same subscription.

First check the request and invoice status in Subscription. Resume the same request when offered instead of creating repeated attempts. Returning from the payment page does not prove payment succeeded. If the status remains stuck, contact billing with your organization and invoice reference, without sending card numbers.

Yes. For a pending change, use “Abandon this request” when offered and close any payment page already open without confirming. Abandoning a request does not cancel your subscription. If payment is already confirmed, review its status and contact billing before taking further action.

No. Used accounts and subscribed seats are separate figures. Review your capacity and request a subscription reduction if needed. For a card subscription, reductions and a return to monthly billing are scheduled at renewal; disabling an account does not itself trigger a refund.

For a card subscription, use “Cancel at the end of the paid period” in Subscription. Check the scheduled cancellation confirmation: paid access remains available until its end. For other situations or manual payment, contact billing.

No. The accommodation module records the stay and its invoice, including entered amounts and deposit. The invoice can be printed after saving. GESTMAKERS invoices concern your software subscription and are found in Settings → Subscription. Recording a guest payment in hotel management does not automatically charge their payment card.